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Frequently asked insurance questions:

Is insurance or private pay better for me?


Both have some advantages and drawbacks.  While insurance can take away some financial cost, it does require a diagnosis on a your record and will have some limitations of benefits based on your policy.  Private Pay gives you more privacy and the freedom to determine your health care- no diagnosis is required, however Private Pay requires that you pay out of pocket.  The decision is ultimately in the hands of the client.



How do I use my insurance?


Our therapists are currently in-network with Anthem BSBC (HMO, PPO, and PAR) and Optima (HMO, PPO, and POS) commercial health plans.


Out-of-network options:  If you would like to receive possible partial or full reimbursement from your insurance carrier by submitting a claim directly to them, please request a Super bill at the time of your appointment.



If I’m using my insurance, why do you need my credit card information?


We collect your credit card information prior to your first appointment to ensure we can collect all No-Show Fees, Co-Payments, Co-Insurance, and/or Deductible Fees.  This also improves the therapy experience by removing the task of paying for your first session at the time of therapy.  We will take care of billing the day of the session so your therapist can focus on providing care rather than on administrative tasks.



How do you determine how much my session will cost?


This will vary on your payment method.  If you are using your insurance benefits, you can call the customer service number on the back of the card to confirm your specific benefits.  You can ask, “What are my behavioral health benefits?” to find out how much you would pay for a therapy session.  Private Pay will vary depending on each therapist and the type of care you receive. 

Select your therapist for a list of services and fees here.




How quickly will you match me to a therapist?


Our goal is to find you a match a quickly as possible.  Once we gather your preferences we will immediately search for a match within our practice.  We normally can find your matches within 1 business day.  Our therapist strive to connect with all new clients as soon as possible.  We are here for you!




What I should expect at my first appointment?


Your first appointment may be a planned appointment or maybe unplanned or urgent, depending on your circumstances.  You will be seen by a qualified mental health professional.  




Is it HIPAA compliant and secure?


Our HIPAA compliant practice keeps your personal information secure.  We follow the highest national standards for security and privacy for all clients and therapist.  Your Graceful Changes Psychotherapy sessions are never recorded.  Your personal data, medical information, and private communications are all hosted on HIPAA compliant SSL encrypted servers.  Please refer to our Notice of Privacy Practices disclosure for more detailed privacy information.




Does Graceful Changes Psychotherapy accept Medicaid or Medicare?


At this time, our practice is not in-network with Medicaid or Medicare.  However, all of our therapists are available for out-of-pocket sessions.

If you have further questions please feel free to contact us.

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