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Frequently asked insurance questions:

If you are in crisis, call the National Suicide Prevention Lifeline,

a free 24-hour hotline at 988

or 1-800-273-8255

If your issue is an emergency, please call 911, or go to the nearest Emergency Room.

Is insurance or private pay better for me?

Both have some advantages and drawbacks.  While insurance can take away some financial cost, it does require a diagnosis on a your record and will have some limitations of benefits based on your policy.  Private Pay gives you more privacy and the freedom to determine your health care- no diagnosis is required, however Private Pay requires that you pay out of pocket.  The decision is ultimately in the hands of the client.

How do I use my insurance?

Our therapists are currently in-network with Anthem, Sentara, Optima, Aetna, Optum and United Behavioral Health commercial health plans. We DO NOT accept Medicaid, Medicare or Tricare at this time.

Out-of-network options:  If you would like to receive possible partial or full reimbursement from your insurance carrier by submitting a claim directly to them, please request a Super bill at the time of your appointment.

What about insurance for couples therapy?

Providing insurance for couples therapy is totally different.  Who is the client?  The relationship... both people.  Insurance companies don't yet have a clear way to cope with this.  They want the therapist to identify the primary client, diagnosis that individual, and create a treatment plan to revolve around that person.


That leads to the second problem:  When we work with couples, the only diagnostic issue we treat is "problems in the relationship".  There is no diagnostic code for that covered under insurance.


The treatment we are providing is Emotionally Focused Couples Therapy.  It's an evidence-supported treatment method for helping couples.  It is not a treatment for individual mental health.  All of the documentation of our work together will show that both partners are the clients, we are working on the problems of the relationship, and we use Emotionally Focused Therapy to achieve this goal.

If I’m using my insurance, why do you need my credit card information?


We collect your credit card information prior to your first appointment to ensure we can collect all No-Show Fees, Co-Payments, Co-Insurance, and/or Deductible Fees.  This also improves the therapy experience by removing the task of paying for your first session at the time of therapy.  We will take care of billing the day of the session so your therapist can focus on providing care rather than on administrative tasks.

How do you determine how much my session will cost?


This will vary on your payment method.  If you are using your insurance benefits, you can call the customer service number on the back of the card to confirm your specific benefits.  You can ask, “What are my behavioral health benefits?” to find out how much you would pay for a therapy session.  Private Pay will vary depending on each therapist and the type of care you receive. 

Select your therapist for a list of services and fees here.



How quickly will you match me to a therapist?


Our goal is to find you a match as quickly as possible.  Once we gather your preferences we will immediately search for a match within our practice.  We normally can find your matches within 1 business day.  Our therapists strive to connect with all new clients as soon as possible.  We are here for you!


What I should expect at my first appointment?


During your first session you will be seen by a qualified mental health professional.  They will do a detailed intake and assessment to determine your goals for therapy. Sessions typically range between 50 and 55 minutes. 

Is it HIPAA compliant and secure?


Our HIPAA compliant practice keeps your personal information secure.  We follow the highest national standards for security and privacy for all clients and therapist.  Your Graceful Changes Psychotherapy sessions are never recorded.  Your personal data, medical information, and private communications are all hosted on HIPAA compliant SSL encrypted servers.  Please refer to our Notice of Privacy Practices disclosure for more detailed privacy information.




Does Graceful Changes Psychotherapy accept Medicaid or Medicare?


At this time, our practice is not in-network with Medicaid or Medicare.  However, all of our therapists are available for Private Pay sessions. 

Does Graceful Changes Psychotherapy accept Employee Assistance Program (EAP)?

At this time, our practice does not participate in EAP's.

If you have further questions please feel free to contact us.

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